Guest looses registration

Pushsafer make it easy and safe to get push-notifications in real time on your Android or Windows mobile device, iPhone, iPad and Desktop!

Mit Pushsafer kann man in Echtzeit, einfach und sicher, Push-Benachrichtigungen auf sein iPhone, iPad, Android oder Windows Gerät sowie auf den Desktop senden lassen!

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petercal
Posts: 8
Joined: 7. Aug 2018, 14:32

Guest looses registration

Postby petercal » 8. Aug 2018, 11:26

Hi

I have seen 2-3 times that my wifes iphone looses the registration in the app,
and i have to scan the QR code again. Her ID are 11522.

thanks
Peter

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admin
Site Admin
Posts: 331
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Guest looses registration

Postby admin » 8. Aug 2018, 19:58

Hi Peter,

do you change / set back the Guest-ID in your profile?

If not, please delete the app from your wifes phone. Reboot the device and install again.

Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

petercal
Posts: 8
Joined: 7. Aug 2018, 14:32

Re: Guest looses registration

Postby petercal » 9. Aug 2018, 08:12

Hi Kevin

No i did not change anything regarding the Guest ID.

I'll try reinstalling the app, and let you know in a few days.

thanks
Peter

petercal
Posts: 8
Joined: 7. Aug 2018, 14:32

Re: Guest looses registration

Postby petercal » 10. Aug 2018, 06:59

Hi again

Yesterday i deleted the app an rebooted iPhone SE. Then i reinstalled the app an registrated the guest again (id 11810).

This morning it recieved at push at about 08:00, but when my wife opens the app, it wants to register again ??

I receive the same messages on same type iPhone ID 11519 and have no problems opening the app.

thanks
Peter

User avatar
admin
Site Admin
Posts: 331
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Guest looses registration

Postby admin » 10. Aug 2018, 20:32

can you register your wifes phone as a full access device, to check if this works correctly.

Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

petercal
Posts: 8
Joined: 7. Aug 2018, 14:32

Re: Guest looses registration

Postby petercal » 11. Aug 2018, 06:28

Yep, I'll do that.

thanks,
Peter

petercal
Posts: 8
Joined: 7. Aug 2018, 14:32

Re: Guest looses registration

Postby petercal » 15. Aug 2018, 18:09

Hi,

No problems after registrating my wifes phone like a normal user like my self.

How to continue with the guest problem ?

thaks,
Peter

User avatar
admin
Site Admin
Posts: 331
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Guest looses registration

Postby admin » 15. Aug 2018, 19:10

try this: logout and register as guest again!

Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

gorgun
Posts: 1
Joined: 16. Aug 2018, 09:06

Re: Guest looses registration

Postby gorgun » 16. Aug 2018, 09:08

I have the same problem
What can I do?

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admin
Site Admin
Posts: 331
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Guest looses registration

Postby admin » 16. Aug 2018, 10:18

do the same above!
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10


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